WhoYou Home Affairs Web & Portal
WhoYou OTV Functionality Guide
Jason Klein
Last Update 3 years ago
WhoYou Web Portal
The WhoYou portal is built to provide users access to the One-Time Verification (OTV) service. The portal allows users to verify an individual and view reports after verification has taken place.
Rather than sending a pin, OTV makes use of a link that customers receive via SMS, email or other existing gateways. This link either opens in a business’s app or in the customer’s default browser. Once the customer clicks on the link, they are invited to capture their unique biometric information – Through a photograph of their face, ID document or fingerprint against DHA (Department of Home Affairs).
WhoYou Web functionality
- Secure Login to the Portal
- OTV Pin Generations
- Web based Biometrics Software
- In-depth Reporting
Accessing the Portal
WhoYou Production Portal can be accessed via the below link.
WhoYou Portal is protected by a Username and Password login function, these details will be provided to you on your Registration with WhoYou.
Once login is complete you will be redirected to the WhoYou Home Landing Page.
Functionalities like Company selection, OTV generation and Reporting are available to you.
Company Selection
Only applicable if you have more then one company available to your user profile.
Selection can be found top right of the WhoYou home page.
Click on your profile icon.
OTV Pin Generation
To generate a pin follow the below process from the home page.
- Click on "Request a One Time Verification (OTV)" Button.
- Provide a valid RSA ID Number in the marked ID Number field.
- Click "Request OTV" Button.
Pin Generation is Complete.
You are now given a unique 6 digit alphanumeric Pin with sharing options below.
OTV Sharing Options
Options Breakdown:
- Launch - This button launches the biometric capture process on the default browser of the device.
- Copy Link - Makes a copy of the link which you can share via email or other existing gateways.
- Send SMS - Opens a pop-up requesting a cellphone number. The cellphone number must have the 0 removed from the beginning of the cellphone number. Example +27123456789
One-Time Verification (OTV)
Using OTV Face Capture
- Generate the OTV pin and copy the link or if on a windows or mobile device, click launch.
- Click "Capture Face" to start OTV Capture or automatically after DocuID capture.
Tip Pop-ups
Guidelines to capture the best quality image.
Key points:
- Remove Hats and Glasses
- Avoid Shadows
- Plan background
- Well lit room
- Centre Face on capture window
Once the individual's face is captured successfully, one of three results will be displayed to the user.
The result window is displayed.
Green - Successful Match
Amber - Partial Match
Red - Failed to Match
OTV DocuID Capture
DocuID Capture requires a valid Green ID Booklet, Smart ID card or RSA Passport.
Two upload options can be used.
- Take a Photo - Take a picture of your Identity document.
- Upload - Upload an locally stored image of your Identity document.
Document Pre-view is provide before accepting and uploading.
Click "Accept" to continue.
Portal Reporting
WhoYou Web Portal has a built-in Reporting system.
Reports for pin generation, Demographic results, Biometrics and System is provided.
- Select a Report Type.
- Set your date range values or leave unchanged for recent data.
- Provide a ID Number if available.
- Click "Run Report" to Generate.
Click on the "View" button on the right to see the report.
Reports are generated in a PDF format and open using the built-in PDF viewer on your browser.