Create a Ticket with WhoYou
How to create a ticket with WhoYou Support Board
Jason Klein
Last Update 3 years ago
Here we are going to look at the steps the user needs to follow to create a detailed and clear ticket for WhoYou support members to best address the request.
This ranges from user creations to Incident request.
1) Support Board Registration Process
Provide details to register.
Access the Portal: Click Here
Click on Sign Up to start the registration process.
Provide YOUR email address as this would be used to sign in once registration is complete.
Ensure you have access to this email address.
Click Send Link once you are ready.
Once the email is sent, this is what you need to find, this could be found in the junk folder.
Click on the Sign up Link.
Create your own username (Your first and last name) this would be used to Identify you when our support agents communicate with you.
Provide a Strong password and click Sign up.
2) Support Board Landing Page
Looking at the image below, the ticket reporting system is broken up into 4 different sections to help our support team service your request efficiently.
General Request
A very broad request for general support request. For example, how do you download the application?
WhoYou Digital ID
Digital ID's Main support line, this group is focused on the Digital ID application and requirements for accurate and meaningful support.
WhoYou Portal/OTV
The Portal/OTV group is aimed at support request focused on the Portal and OTV request, these have different requirements like URL links vs any other Ticket groups.
WhoYou Mobile/Windows App
The WhoYou Mobile/Windows app group is aimed at the application layer for whoyou application, again these have different requirements like which device was used.
3) How to create a ticket
Select the relevant option from the 4 items listed above, ensure to provide as much detail as possible to help our support team.
As an example, we are going to use General Request, below image shows the integral selections.
Now select one of the sub-tickets and ensure to populate as much detail as possible.
Once you are ready and have provided as much detail as possible including images or videos with a clear description of the issue, click on Send.
4) Monitor Your Tickets
Top Right of the window is your current request, you can see your tickets by click on the requests button.
The image above shows the tickets created by you, click on any one of these ticket will open the details and display any response from the technical support team.
Any Response provided by our technical support team will be displayed here, you as the submitter can then common on the details provided by a support agent.
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